Performance360 Service & Support Programs

The industry’s most responsive customer service and technical support.

A Discovery:

Free phone support for all customers during business hours.

100 %

Cross trained service technicians supporting all Anritsu product lines.

>92 %

Of Service Calls are routine maintenance, inspection and commissioning.

>80 %

Of parts shipped from U.S. headquarters, available same/next-day delivery.

<24 Hours

Typical response time from service request to technician arrival.

Service Programs to Choose From

HACCP

The HACCP Validation Service provides manufacturer documentation that performance levels are achieved.

It will help ensure that your Anritsu systems meet your HACCP standards and government safety requirements.

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Preventative Maintenance

Maximize your production uptime! Our Preventive Maintenance Program guarantees peak performance and longevity of your Anritsu inspection equipment.

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Parts

Critical parts are stocked at our U.S. Headquarters in Elk Grove Village, Illinois, with next-day delivery available for urgent situations. You can now also order a select range of common replacement parts, such as conveyor belts, rollers, and X-ray curtains, directly through our new, limited parts e-commerce store to help minimize your downtime. For all other parts, please contact us directly.

Training

Welcome to Anritsu Academy! We offer comprehensive training programs for operators, production, maintenance, and quality teams. Available at your facility or our Chicago-area headquarters, Anritsu training ensures that you get the most out of your inspection system investment.

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Documents

A software-based service that allows on-demand remote technical assistance, Remote Support helps quickly troubleshoot operation/production issues and improve usage.

More Resources

Our Performance360 Team

We understand that reliable and responsive support is critical for your business. We’re known for our reliability, but our team’s devotion is the key difference that separates us from our competitors and keeps customers coming back.

PACE

PACE (Positive Anritsu Customer Experience)

We’re focused on you! It’s important to us that you feel appreciated and respected when working with us. It’s our commitment, that every interaction provides PACE.

FAQ

How long does it take to get service?

Customers typically receive a service technician in under 24 hours.

24/7 LIVE Support Line: (847) 419-9729, ext. 321. On-call techs available for immediate support.

Support: am-ais-support@anritsu.com

Parts: am-ais-parts@anritsu.com

How much will service cost me?

We offer a variety of support including 24/7 FREE live support. Our knowledgeable on-call technicians will be able to provide answers to most commonly asked questions.

Can Anritsu technicians support all my Anritsu equipment?

Yes! All Anritsu technicians are thoroughly cross-trained on all product lines, including X-Rays, Metal Detectors, Checkweighers, and Software. When production issues arise, having one technician with experience to work on any of your inspection equipment, will save you time and money.

Are technicians located close to my facilities?

Anritsu has 75+ regional field techs throughout the Americas. We’re ready to travel quickly to your facility and address service issues at a moment's notice. Our Customers typically receive a service technician in under 24 hours!

Performance360 Service & Support Programs

A Discovery:

Service Programs to Choose From

HACCP

Preventative Maintenance

Parts

Training

Documents

Performa 360

Performance 360 Customer Service Technical Support

Preventative Maintenance

Our Performance360 Team

PACE (Positive Anritsu Customer Experience)

FAQ

How long does it take to get service?

How much will service cost me?

Can Anritsu technicians support all my Anritsu equipment?

Are technicians located close to my facilities?

Do you need more support?