Customer Service and Support

Anritsu has established a quality policy and action guidelines common to all Anritsu Group companies in Japan to provide products and services that satisfy customers and society, based on our company philosophy of “contributing to the development of a safe, secure, and prosperous global society by providing 'original and high-level' products and services with sincerity, harmony, and enthusiasm.”

Test and Measurement Business

The Test and Measurement Business has sales bases in 23 countries and regions and deploys maintenance service centers at 15 locations across 12 countries, providing locally focused support to customers worldwide. By mutually sharing roadmaps with customers engaged in the development of next-generation technologies and those aiming to shorten the production ramp-up period for cutting-edge products, we support reductions in both development lead time and time to market (TTM). In addition, to ensure that customers around the world can use our diverse range of products and solutions with confidence over the long term, we place a strong emphasis on developing engineers with advanced expertise in products and services, thereby delivering highly reliable services.

PQA Business

The PQA Business has overseas subsidiaries in 4 countries and provides maintenance services in more than 50 countries and regions, including through local agencies. Headquarters are staffed by employees with rich field experience, supporting customers around the clock, 365 days a year. The PQA Business streamlines its operations through a CRM system and regularly conducts training programs for its staff in and outside Japan to provide a customer service that is reliable and secure.

Environmental Measurement Business

The Environmental Measurement Business provides not only post-installation maintenance services such as inspections, repairs, and calibrations, but also essential support including connectivity verification with customers’ existing systems during the planning stage, user training, and troubleshooting. In addition, for the repair and calibration of products manufactured by overseas group companies, we are strengthening our service framework in Japan to establish an environment that enables faster and more stable support.

Sensing and Devices Business

The Sensing and Device Business supports customers across the world through a system established with Group companies and sales agents outside Japan. It focuses on customer convenience and posts a variety of information on the website. Apart from product data by type, these posts include beginner information and guidance for optimal product choice.

Practicing Responsible Initiatives through External Audits

At a time when environmental and ethical business practices are expected throughout the supply chain, more companies are using specialized external auditors to objectively evaluate the reliability of suppliers. Anritsu’s PQA Business received a SMETA audit^*1 as a supplier, while in the Test and Measurement Business, the Koriyama Office of Tohoku Anritsu Co., Ltd. received a RBA audit^*2.

In addition, we participate in sustainability assessments conducted by EcoVadis, a company that evaluates initiatives related to environment, human rights, and ethics among business partners.

We continue to make use of knowledge and improvements discovered through such audits to fulfill our corporate responsibilities.

*1 SMETA stands for Sedex Members Ethical trade Audit, a social audit criteria set by Sedex, which provides an online platform for companies to manage and improve the working conditions of their global supply chains. A SMETA audit encompasses the areas of labor standards, health and safety, environment, and corporate ethics.

*2 RBA stands for Responsible Business Alliance and is designed to audit the safety of a working environment, whether workers are treated with respect and dignity, and whether the manufacturing process is taking responsibility for environmental impacts in supply chains in the electronics industry.