Quality and Product Safety
Anritsu’s quality policy and related conduct policy are shared by Group companies in Japan. Under the Company philosophy of "Contribute to the development of a safe, secure, and prosperous global society by offering 'Original & High Level' products and services with 'Sincerity, Harmony, and Enthusiasm," we constantly improve the quality of our products and services to meet customer needs and social demands.
Policies
Quality Policy (Anritsu Group in Japan)
Supply satisfactory products to customers and society with sincerity, harmony, and enthusiasm.
Conduct Policy (Anritsu Group in Japan)
- Work with sincerity and seriousness not to make nonconforming products.
- Handle after-processes considering customers and harmony with others.
- Propose improvement with enthusiasm.
System
Anritsu has established a Quality Management System Committee, chaired by the Chief Quality Officer and consisting of the President of each company and the President of each domestic group company involved in products, to maintain, improve and guarantee product quality. In terms of product safety, we have established a PL Committee chaired by the Chief Quality Officer, which examines measures to be taken in the event of a product accident, the development of a system to prevent product accidents, and measures to prevent their recurrence. The status of quality management is reported annually by the Chief Quality Officer to the Board of Directors and the Management Strategy Conference.
We share quality information with our major overseas bases through global quality meetings and a global quality information website.
Target
Mid-Term Business Plan "GLP2026"
| Subject | Major Activities | Results for FY2024 |
|---|---|---|
| Improve effectiveness of management systems in business processes | Improving the effectiveness of internal quality audits | Provided level-specific training to improve the skills of individual auditors Conducted audits focused on priority items |
| Reduce quality risks through enhanced quality awareness | Raise quality awareness through quality-related education | Conducted employee training focused on product safety and quality control |
| Strengthen legal and regulatory information management | Improve and operate a framework for sharing legal and regulatory information | Initiated studies and measures to address EU and Japan's cybersecurity regulations |
| Promote global sharing of qualityrelated information | Promote information sharing through a global quality information website | Launched operation of an internal website serving as a knowledge base for quality management across domestic and international locations |
Activities and Achievements
ISO 9001 Certification Status
Anritsu received ISO 9001 certification in 1993. In FY2022, we acquired certification for the integration of Takasago and AK Radio Design with Anritsu's quality management system. This certification was renewed in FY2023. ISO 9001 certification coverage for organizations involved in the product realization process is 100% and certification coverage for the total number of personnel in the Anritsu Group is about 75%.
There were no nonconformities requiring improvement during the external renewal audit in FY2024.
ISO 9001 certification status is available here.
ISO/IEC 17025 accreditation status is available here.
Prevention of product accidents and legal violations
In order to raise awareness of quality, Anritsu conducts e-learning for Domestic Anritsu Group employees during Corporate Ethics Promotion Month in October every year on the laws concerning product accidents and the Anritsu product safety system. We have set up a contact point for reporting product accidents, and we aim to respond promptly, while also posting information on preventive maintenance, inspections, and repairs on our website. When a product accident or quality irregularity occurs at a company within the Anritsu Group's supply chain, we investigate the matter, confirm whether Anritsu products are affected, and take prompt and appropriate action.
Improve effectiveness of management systems in business processes
Anritsu provides training for domestic group auditors to enhance the effectiveness of the quality management system. In FY2024, we worked to improve the skills of our auditors and provided training tailored to the experience and level of each individual auditor. Based on the results of previous internal audits and external reviews, we conducted an audit focusing on items suspected of being company-wide weak points.
Reduce quality risks through enhanced quality awareness
Anritsu provides product safety training and quality management training for its domestic group employees. Product safety training has continued to promote understanding of product liability laws and regulations related to lithium batteries since FY2022. Recently, there have been frequent revisions to laws concerning the transport of lithium batteries. To ensure the provision of safe products that strictly comply with the latest regulations, we are working to raise awareness of their importance.
Quality management training included sessions on climate change becoming a quality risk under ISO management system standards, as well as training to prevent quality incidents and fraud. To prevent quality fraud before it occurs, we also held lectures by external instructors. In addition, we continued seminars on analysis methods (why-why analysis) to identify root causes and prevent recurrence, and implemented individual initiatives such as training for the transportation and maintenance departments on air transport of lithium batteries.
Strengthen legal and regulatory information management
Anritsu is working to comply with EU and Japan's cybersecurity regulations. In FY2024, we formed a working group and began conducting research and considering policy measures. We will strive to reduce the risk of legal violations through timely information sharing and deployment. Information is disseminated from the working group to major overseas locations as appropriate.
Details on complying with cybersecurity regulations
Global sharing of quality-related information
Anritsu is committed to sharing information with its overseas group companies. In FY2024, we launched an internal website to share information on quality management status at domestic and overseas locations, product liability law-related information, and reporting routes for product incidents.
We will further enhance this site and use it as a comprehensive quality knowledge base.