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Key
Benefits
- Provides an instant,
objective view of complete service quality
- Gives you the
customer-centric view of service usage
- Monitors your SLAs in
real time
- Provides the analysis
to up-sell and-cross-sell your services
- Proactive, early
notification of customer service quality-related issues
Take complete control of your service quality
Providing
up-to-the-minute visibility of end-to-end service quality, the Customer
QoS/SLA Monitoring solution puts you firmly in control.
Enabling you to understand the service quality your customers experience as
specified in internal and external SLAs, the Customer QoS/SLA Monitoring
solution lets you prove that you’re truly living up to all the terms of your
agreement.
The accuracy
your key accounts depend on
Customize
Key Quality Indicators (KQIs) for individual SLAs. The Customer QoS/ SLA
Monitoring solution collects Key Performance Indicator (KPI) data from
multiple network sources, as well as across your wholesale relationships
(such as mobile virtual operators and VoIP networks) as part of a bundled
packet. Using your individual web-based portal, you’ll have access to the
most accurate end-to-end overview possible.
Better customer service = improved
customer satisfaction
It’s
a simple equation. Maintaining and improving your quality of service helps
you maintain and expand your customer base. Through delivery of high service
quality, fast resolution of service problems and efficient SLA
reporting, the Customer QoS/SLA Monitoring solution assists you improve
customer satisfaction.
The secret to better sales strategies
Easier
trend analysis and forecasting of service performance enables you to
proactively up-and-cross-sell value-added services. With an in-depth
knowledge of usage patterns, you can make informed, targeted decisions and
introduce new service offerings that actually meet your customers’ needs.
Actively monitored voice and video
Thanks
to Anritsu’s ability to actively monitor perceived end-user quality of voice
and video services using MOS scoring, you get a true view of your customer’s
experience, helping you score top marks when it comes to service quality
management.
Features
- End-to-end service
quality visibility for specific customer accounts
- Combines historical
reporting and real-time data overviews with trends and forecasts of service
performance
- Unique combination of
intrusive and non-intrusive monitoring
- Monitoring of
perceived end-user quality of voice and video services via MOS scoring
- Flexible web portal
supporting customized “My Customer KQI” views
- Drilldown capabilities
to historical signaling data for instant troubleshooting
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