eoPath brings all the elements of service management together by combining real-time views, workflows and analytical support in a suite of applications that offers what Anritsu describes as ‘Service Intelligence’. The applications in the suite address wireline and wireless service providers’ need to deliver high service quality seamlessly across different devices and platforms in a cost efficient way.
eoPath builds on a service modeling concept that provides a consolidated view of the customers’ current experience of the delivered services. It enables active customer management across the service provider’s organization by giving key account managers, customer operations and service operations an overview of current service quality and relating these to the service objectives defined in the customers’ service level agreements.
“We’re on the verge of the real mobile broadband era enabled by LTE and NGN, so service providers need tangible competitive advantages on which to build sustained growth and profitability,” says Neil Tomlinson, Marketing Director at Anritsu’s Service Assurance business unit. “Customer satisfaction based on high-quality services and operational efficiency will be among the most important components in any service provider strategy”.
“Anritsu developed eoPath to give our customers the tools to understand how their customers experience the services, to follow-up on SLAs and commitments to key customers, and ease the burden on their network and service operations personnel”.
“Service providers are under increased commercial pressure from their peers and over-the-top service providers, but are also pressured by an increased operational burden caused by the many new technologies and increasingly complex relationships with partners that need to be managed,” he added. eoPath Service Intelligence solutions suite :
- eoPath Commit – Real-time customer experience and SLA monitoring solution
- eoPath Enterprise – Enterprise-centric service intelligence solution
- eoPath Insight - Service intelligence solution for management of services, partners and network resources
- eoPath Device – Device centric service intelligence applications for seamless service operation across diverse device platforms, and tracking of devices
Further information: You can see eoPath at this year’s Mobile World Congress in Barcelona February 16-19, at Anritsu’s stand in Hall 1 B31.
For more information about eoPath – Service Intelligence suite, visit: eopath.com
Anritsu Corporation (www.anritsu.com) has been a provider of innovative communications solutions for more than 110 years. The company's test and measurement solutions include wireless, optical, microwave/RF and digital instruments, operations support systems and solutions that can be used during R&D, manufacturing, installation, and maintenance. Anritsu also provides precision microwave/RF components, optical devices, and high-speed devices for design into communication products and systems. Following its acquisition of NetTest in 2005, it has expanded its offering to provide complete solutions for existing and next-generation wireline and wireless communication systems and service providers. Anritsu sell in over 90 countries worldwide with approximately 4,000 employees.
Anritsu’s award winning service assurance solutions offer an integrated portfolio of applications combining network monitoring and optimization with a unique suite of service intelligence solutions for service and customer experience management. As a long-time leader in 3G solutions, Anritsu is committed to supporting the delivery of next-generation networks, addressing emerging technologies such as LTE, HSPA Evolution, MIMO, WiMAX and high-speed optical and IP networks. Anritsu sell in over 90 countries worldwide with approximately 4,000 employees
Director of Marketing
Anritsu EMEA Limited
200 Capability Green
Tel: 01582 433200
Fax: 01582 731303
Email: Jonathan Borrill