Make improvements to the network driven by customer experience for improved subscriber satisfaction and reductions in churn
eoSight™ is a multidimensional data-driven smart view of your customers, network, applications, and devices. It is designed to handle huge volumes of records and data in a cost-effective manner for large and small service providers and to put control of those OpEx costs in their hands. Operational and business focussed use cases are supported, enhanced with external data, and include customer experience management, service quality, and customer lifetime value. In-memory analytics ensure speedy responses with predictive analytics supporting trend prediction.
Customers Experience Improved
Real-time detection of customer affecting problems helping reduce troubleshooting time and reducing mean time to resolution for common issues
Optimized OpEx Experience
Confidently handle big data in the most cost-effective way while still garnering insight into all customers and using in-memory analytics for speedy queries
Seamless across all technologies, including physical and virtualized, with the ability to drill in, enrich, and then extract valuable insights across 5G, IoT, VoLTE, VIP, Corporates & Care