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Customer satisfaction from end to end
Anritsu’s VoIP solution makes it possible to monitor service
quality throughout the entire converged network. Not only can operators
measure a wide range of technical parameters, it’s also possible to measure
how subscribers personally experience service levels through Voice Quality
monitoring of all calls in the network.
For example, if
latency and jitter are causing conversations to deteriorate, you need to know.
And we can tell you.
Our non-intrusive
monitoring solution continuously examines all network traffic. In addition to
the all-important voice traffic, we also enable service providers to monitor
the performance and behavior of non-voice applications and services in the SIP
network.
Living up to your
SLAs
Are you meeting your contractual obligations with your
customers and partners? Thanks to Anritsu, you’ll always be sure. Our
MasterClaw VoIP solution can help you tailor your SLA reports to include
customer/partner relevant KPIs such as:
-Network
efficiency ratio
-Perceived voice
quality
-Call attempts
and success/failure ratio
-Call duration
and call-failure analysis
-Call setup time
-Release value
distribution
Comprehensive
data collection and analysis
Anritsu’s powerful data-warehouse solution makes it possible to
gather large volumes of signaling data, session quality of service data, and
measured voice quality services. These data can be used in many important
ways, including trend analysis and network/service dimensioning.
By examining the
volume and type of traffic in relation to network geography and time of day,
operators can optimize and expand their network to meet the ever-changing
needs of their subscribers. Not only does this reduce churn, it can actually
help attract new subscribers – a critical issue in an increasingly competitive
market.
>Sound good?
Take a closer look at MasterClaw VoIP.
>Need more
background info?
Read more about our OSS Service Assurance solutions.
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