BIG 5G EVENT
9/22/2020 - 9/24/2020
The Big 5G Event brings together the entire 5G ecosystem to debunk myths and define the next steps for 5G realization. Inspirational speakers from the telecoms, vertical industries, technology providers, regulators, and government and research communities will debate burning industry questions; from building, launching and managing robust next-gen networks to the new products and services they enable.
Panel Discussion: Measuring and Improving Customer Experience in a 5G World
Anritsu Speaker: Adnan Khan – Senior Manager – Wireless and Wireline Market Development at Anritsu
Date: September 22 / Time: 3:10 pm
5G will drive the need for proactive and predictive CEM models for industrial and consumer use cases. Operators will need new network analytics tools, and real-time service assurance solutions that leverage big data platforms. Multiple parties within an operator play key roles in delivering customer experience from network optimization to tier 1 customer support. But how well integrated are they into the CEM systems of the operator?
Can artificial intelligence-based analytics help to anticipate problems before customers are aware?
Will CSPs be able to predict the network performance and its impact on the customer experience?
How will operators prioritize network performance issues in order to improve customer experience?
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