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Services

Get Technical Support & Spare Parts

Anritsu gives free phone support to all customers during business hours
(M–F, 8am–5pm Central Time).

24/7 Support Line:
(847) 419-9729, ext. 321
Email Us

Performance360 Service & Support

Performance360 provides everything you need to keep your Anritsu equipment running at peak performance. All customers receive phone support, plus assistance for startup, optimal operation, and equipment issues at no additional cost. Our average response time from service request to technician arrival is under 24 hours.

Support & Parts

SERVICE TECHNICIANS

Regional field technicians, cross trained in all Anritsu products, are available in all areas of North and South America. If a problem can’t be resolved over the phone or with Anritsu Remote Support, you can typically expect a technician at your facility in under 24 hours.

PARTS

Critical parts are stocked at Anritsu’s U.S. headquarters in Elk Grove Village, IL, with available next-day delivery. You can also order spare parts kits to minimize downtime.

Expanded Services & Support

Performance360 includes value added services to ensure and enhance your product quality, productivity, and cost effectiveness.

ANNUAL HACCP SAFETY VALIDATION

Ensure that your Anritsu equipment keeps you in compliance by meeting applicable HACCP/government regulations.

STARTUP/COMMISSIONING

Certified, cross-trained technicians are available throughout the Americas to come to your facility and get you up and running quickly and correctly.

Commissioning includes equipment installation and setup, plus training for quality, operation, and maintenance personnel.

RADIATION SAFETY TRAINING

Anritsu will guide and assist you throughout the entire registration, regulatory compliance and training process for your x-ray inspection equipment.

  • Available with trainer at your facility or DIY with downloaded training materials.
  • Includes Radiation Safety Office certificate

CHAMPIONSHIP TRAINING

  • Available onsite or offsite
  • Certified champions
  • Operators, maintenance, quality

REMOTE SUPPORT

A software-based service that allows on-demand remote technical assistance, Remote Support helps quickly troubleshoot operation/production issues and improve usage.

DATA & NETWORKING

Anritsu equipment is network ready, giving you access to comprehensive inspection and status data, reporting, and remote commands.

Anritsu supports Ethernet, EtherNet/IP, OPC UA/DA, and Anritsu QUICCA3 quality software.