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Understand Customer Experience

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Understand Customer Quality of Experience (QoE)  
           

Challenge

  • Traditional methodologies separate Control and Application Analysis
  • Frequently heard is: "Customers are complaining but eveything looks OK"
     

How MasterClaw Solution Approaches the Challenge

  • Provide the subscribers view of QoE of applications and services
  • Reduce the time taken to identify and resolve quality affecting issues
  • Improve perceived and actual Qo
  • Boost QoE by identifying service performance, location and device interaction

 

     
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1. Real-time dashboards show summary performance based on any segmentation - location, device, spend, pre-pay, etc.

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2. Any issues can be investigated for those subscribers affected by clicking on the KPI

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3. Zoom in further to an individual affected

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4.One further click to get to root cause analysis

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