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Improve VoLTE Quality & Assure CSFB

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Improve VoLTE Quality - Rapidly Identify & Resolve Quality Issues Before they Impact Customers  
           

Challenge

  • VoLTE is in real trouble due to OTT voice providers and long gestation period
  • Operators are differentiating on quality, but how to measure that for all customers?
     

How MasterClaw Solution Approaches the Challenge

  • Improve QoE at less cost by targeting worst affected areas based on per cell and user analysis of quality
  • Identify number of subscribers affected by poor quality - relating that to HVA and corporates
  • Reduce MTTR with integrated troubleshooting, increasing T2 and T3 efficiency

 

     
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1. Identify cells with poor quality in Real-time

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2. Drill down to reports per cell for rapid isolation of quality issues

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3. Single click to individual subscriber Call flows

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4. View MOS score for that user, for each call

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