Skip to main content

Improve Quality for VIPs & HVAs

Untitled Document

MasterClaw
Use Cases

MasterClaw
Solutions

MasterClaw
Applications

MasterClaw
Consulting Services

MasterClaw
News & Events

Contact
MC Team

           
Secure Major Accounts - Provide High Customer Experience to HVAs & VIPs  
           

Challenge

  • Tracking high value corporate customer and ensuring SLAs are met can be a critical issue
  • Corporate customers often use SLA breaches to cut costs during negotiation times
  • Can use poor service to switch suppliers
     

How MasterClaw Solution Approaches the Challenge

  • Identify all traffic types on the network to identify locations for investment optimization
  • Identify impact of apps on network
  • Identify quality of high value apps to enable alternative business opportunities based on traffic shaping and SLAs
  • Relaxation of net neutrality so that operators can sell optimized bandwidth to providers, boosting revenue

 

     
bottom

1. Real-time dashboards show summary performance per HVA providing a high level view for C-level and account management

top
bottom

2. For scalations and support, the services used and individual experience can be shown in more detail

top
bottom

3. Operations can zoom into a single user's experience

top
     
bottom

4. T2/T3 support can drill into call flows for root cause analysis

top
Confirm your country below to see local events, contact information and special offers.