Skip to main content

Improve Customer Satisfaction

Untitled Document

MasterClaw
Use Cases

MasterClaw
Solutions

MasterClaw
Applications

MasterClaw
Consulting Services

MasterClaw
News & Events

Contact
MC Team

           
Improve Customer Satisfaction Whilst Contacting you  
           

Challenge

  • CRM systems don't show the customer experience to the agent
  • Long Call hold Times, multiple calls to resolve issues are pushing up costs for Customer Care and satisfaction is declining
  • Poor communications mean that issues take multiple attempts to resolve
     

How MasterClaw Solution Approaches the Challenge

  • Providing a simple, easily understood view on single customers experience that the agent can use to identify service issues
  • Almost instant availability means the agent can discuss issues with the customer during the call
  • Simple output means no requirement for additional training
  • Increased First Call Resolution Rates
  • Reduced Call Hold Times

 

     
bottom

1. View all customer experience during call & identify issues instantly

top
bottom

2. Drill into details for each service based on customer feedback

top
bottom

2. If the agent can't resolve the problem, the issue can be passed to engineering for resolution

top
Confirm your country below to see local events, contact information and special offers.