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Service Assurance

 

 

 

Service Assurance: Customer focused Network Management

Anritsu Service Assurance ensures that once deployed, networks maximise revenue and reliability. Our MasterClaw system is a multi-network solution, seamlessly integrating LTE with legacy 2G/3G mobile and fixed/NGN networks.

MasterClaw gives you the competitive advantage with work-flow optimisation, seamlessly covering Radio Access Management, Customer Experience Management, Business/Marketing planning, and Troubleshooting across GSM, UMTS and LTE networks.

Visit the Anritsu booth at Mobile World Congress to see first hand our newest and most exciting products and pick up your copy of the new “Making your LTE investments profitable” brochure.

Multi-network Assurance: Subscribers today move between LTE and legacy 2G/3G technologies seamlessly and frequently. Add femto cells and Wi-Fi to the mix, and things get even more challenging. Their handset selects the best radio technology based on signal strength, user preferences and service availability. Even within one technology, for example UMTS, several networks need to work in harmony to establish a service. The MasterClaw system now enables you to manage all your Voice/Data/SMS services from Radio to Core, including IMS for fixed/mobile convergence, and management of Roaming Partners and Interconnect routes. With MasterClaw’s end to end coverage, never again will you need to know the cause of a problem before you start the troubleshooting process to fix it.

 

Enterprise Quality & Efficiency: A brand new suite of products addressing the needs of enterprise communication. Anritsu delivers maximum network utilisation and ensures the highest quality of service using advanced traffic shaping technology and active test. Provide your high value corporate customers with extra reassurance that their direct connections to the mobile network are providing maximum value. And don’t forget, every network operator is also an “enterprise” where investment in internal communications and call centres needs to provide maximum value.

 

Spectrum Clearance: Optimising your network will ensure you obtain the maximum capacity and quality from your available spectrum, but can you detect external sources of interference that are present in your frequency bands? The second new extension to the Anritsu Service Assurance product range is an effective and cost efficient solution to detect and locate external interferers. Remote radio spectrum analysers reporting back to a centralised report generation platform ensures maximum coverage at minimum operating expense.

 

Advanced Customer Experience Management: Anritsu offers a unique CEM solution that addresses marketing, customer care, fault resolution, network planning and many more functions all with a customer centric view. With Anritsu ACEM, you have real time access to key data on service usage and quality by age, sex, tariff, handset, location and many more dimensions. In addition, call centre agents have near instant access to clear information on a customer’s recent activity. Decision support for new services and infrastructure changes is provided with revenue projections. Prioritise scarce engineering resources to minimise revenue loss due to outages and service disruption with financial models built from real network traffic patterns.

 

Service Portfolio: Now you have the right tool to manage your services, but how achieve the full potential of Anritsu’s products within your business? To maximize the return on our products, Anritsu’s Business Value Services (BVS) team will assist you in a number of different ways depending on your needs.

We have a wide range of Services that can help you mange your network and business:

Training: Get the most out of MasterClaw. Learn shortcuts and techniques to get you the result you need, fast, with our professional training

Customization: Need special reports, alarms or dashboards? Anritsu’s experts will deliver.

Managed Services: Focus on your business and allow Anritsu to manage the MasterClaw system. Outsource all admin and maintenance functions to us.

Network Investigation: Let Anritsu pinpoint your network’s weaknesses, strengths and uncover hidden potential.

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