Professional Services Management

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MasterClaw
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Uniquely Competitive OSS

Our Management services include those you would expect, such as helpdesk support and update/upgrade services, as well as remote management and a variety of long-term support options.
 

System Administration

We manage the fundamental administration and operation of the MasterClaw™ system and other OSS-related solution components. Providing our customers with largest possible freedom, the System Administration is an attractive option to secure the return of the investment, while minimizing the operational costs.

Solution Audit

Providing our customers with on-site consultative support and applied advices Anritsu’s experts help service providers making the most out of their Anritsu OSS solutions.
 

Advanced System Configuration
This post-deployment service includes options for solution configuration in scripts, reports and views.
 

Key Benefits

- Access to world-class expertise

- Flexible solutions that satisfy your expectations

- Reduced costs

- Forecasting of your maintenance costs

- Help when you need if where you need it

We wish to keep you as our preferred customer. Our Management offerings are designed to ensure that your solution received full attention. Your Support Level Agreement will give you access to our large palette of services. Three Support and Maintenance Agreement levels are offered to suit your needs and your budget: Bronze, Silver and Gold. Ranging from Help Desk reporting to On-site assistance our Services will have one main focus: helping you. Your investment in our products and services is your guarantee for quality.
 

Anritsu has a team of experts dedicated to System Administration tasks for our customers. We provide assistance with regards to Linux, Oracle and our own as well as 3rd party applications. Daily maintenance and monitoring of your solution will secure the best possible ROI, Return On Investment.
 

Solution audits give you an overview of the monitored area: system, operation or service. Based on our feedback customers have the possibility to bring adjustments where needed.
 

You may have special individual requirements towards screen views, reports, scripts or the like, which hasn’t been defined in the agreement with Anritsu (often simply because customers was unaware of the capabilities and flexibility of our solutions). Our Advanced System Configuration service will provide what you are missing.

Anritsu’s Management offerings:

- Support

- System Administration

- Solution Audit

- Advanced System Configuration

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