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MasterClaw™
is a probe based non-intrusive monitoring
system designed to provide full end-to-end monitoring of converged networks,
making MasterClaw the leading service and network monitoring system for GSM,
GPRS, UMTS, SS7 and VoIP networks. Signaling and user plane data captured by
the distributed intelligent MasterClaw probes is turned in to critical
business and operational information available to the users in both real-time
and via comprehensive reports. The integrated application suite makes
MasterClaw a powerful tool for a broad set of users ranging from Network and
Service Operations personnel to Product/Marketing Managers, Account Managers
and Customer Care.
Key Benefits
- Turns network data into powerful
business information
- Secures customer QoS
- Optimizes network operation
- Reduces complexity in the
management of converged networks and services
- Easy integration with other
OSS systems through
open interfaces
Features
- Any technology, any network, any
time
- Real-time
and historical data access
- Service Assurance solution
combining: network-service-customer-partner monitoring
-
ntegrated application suite
- Web portal and flexible and
powerful user interfaces
- Infrastructure vendor independent
- Flexible and open next generation
architecture
- Scalable and reliable
Product Overview
MasterClaw
integrates network monitoring, troubleshooting as well as service and
customer quality monitoring of converged networks. The integrated service
assurance environment enables network operators and service providers to
monitor their network as a unified service platform as opposed to treating
each service and network segment as a separate entity.
For
wireless operators this implies an integrated monitoring of not only the
circuit switched and packet switched core domains, but also the RAN/UTRAN
access network domains. Likewise, VoIP service providers can benefit from an
integrated monitoring that can be extended to the legacy SS7 network domain and
all the way to major enterprise customers, or even residential users.
The
Service Assurance applications within the MasterClaw framework builds on the
data feed from the non-intrusive monitoring probes deployed in the network.
Advanced Call- and Session Trace and Protocol Analysis applications are
together with real-time dashboard graphs and traffic monitoring applications
vital tools for operational personnel managing the network infrastructure. In
addition to these network-related applications MasterClaw offers
state-of-the-art data warehouse capabilities that turn network data in to
business critical information for operators and service providers. A
combination of real-time applications and historical reporting offers an
integrated quality of service monitoring universe joining the network
resource perspective with the service, customer and partner perspectives.
KPIs
and aggregated KQIs are reported via an intuitive and personalized real-time
Web interface, and as comprehensive reports. The KPIs and KQIs represent well
defined service quality measurement points on which both internal and
external Service Level Agreements (SLA) may be defined.
With
its outset in the low-level signaling data and user data captured in the
network, MasterClaw offers its users full drill-down-and drill-up
capabilities. This allows users via call trace diagrams to drilldown to
individual signal messages or message data (Protocol Data Units - PDU),
having identified an abnormality in a real-time graph or in an alarm, by just
a few mouse-clicks.
The
non-intrusive probes enable operators and service providers to monitor
converged multi-vendor networks, without any dependency on any one network
equipment vendor. In fact, the network signaling is the only reliable
reference point and common denominator when troubleshooting or monitoring the
performance of heterogeneous networks. This only becomes more obvious when
monitoring converged networks and performing end-to-end monitoring across
different network domains.
MasterClaw
is based on Linux and builds on open technologies such as Java, SQL, Corba,
OSS-J and SNMP. Hence, integration with other OSS systems is easy, regardless whether it
is a question of a northbound integration to a Fault Management system,
export of xDRs for e.g. billing verification, or export of KPIs/KQIs.
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