MasterClaw Service Assurance Framework

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MasterClaw Integrated Application Suite

MasterClaw Service Assurances Framework

MasterClaw’s™ integrated service assurance solution provides an integrated monitoring universe, feeding a wide range of different user categories, including operational network personnel, network planners, product managers, account managers, partner managers, with vital operational and business information. Building on the same converged data acquired from the network, MasterClaw offers powerful reporting capabilities across Network, Service, Customer and Partner domains in both real-time and via KPI- and KQI reports. In addition to this MasterClaw allows for definition of service level targets enabling both internal- and external SLAs.

Network Quality Monitoring

With its outset in the actual network topology and service provisioning infrastructure, the Network Quality Monitoring area provides a set of KPIs for both network operational purposes as well as network planning purposes. Detailed statistics on link and message level allows for identification of network bottlenecks, faulty network segments and general load and resource utilization. Thanks to the flexibility on probe level, the monitoring can be made across different converged technology domains, such as traditional ISUP and SIP as well as wireless network technologies.
 

Service Quality Monitoring

MasterClaw provides service KPIs and KQI for different services such as voice, MMS, GPRS, etc., reflecting the end-user perceived service quality. Apart from providing valuable service quality information, the service reports also provide important performance metrics vital for the management and optimization of the service portfolio. Based on the reporting provided by MasterClaw, operators and service providers can get a clear overview of the usage profile of different services, with respect to usage volume, basic usage profile (time of day, day in week, etc) and advanced usage profiles where parameters such as user profile, handset type (based on IMEI) and location may be taken into consideration. These reports provide critical business intelligence which can be used to monitor the effect of advertising campaigns or price adjustments, identification of real target groups, or general optimization of the service portfolio.
 

Customer QoS/SLA Monitoring

In today’s highly competitive environment an important way of gaining competitive advantage is to build an understanding of how the end users perceive the service quality. Aggregating the data on the basis of different types of customer identity parameters MasterClaw provides a customer centric view of Quality of Service information. The customer centric reports allows for targeted monitoring and follow-up of individual larger customers or larger communities of general users. Directly linked to this is the ability to define and follow-up on customer specific Service Level Agreements. Thanks to the simplicity in the user interface of MasterClaw, where different user categories can design their own personal view, account managers can have dedicated real-time QoS and performance reports for particular important accounts.

The business intelligence data is a powerful tool for active account management, where not only the service level can be closely monitored, but an individual corporate customer’s usage profile can be monitored too. This makes it possible to do targeted promotion activities, to up-sell or cross-sell new products, and hence increase the revenue.
 

Partner Performance Monitoring

Dedicated KPIs and KQIs allows for monitoring of roaming partners, interconnect partners and partners providing content and services. These reports form the base for SLA follow-up in relation to the underlying agreements, as well as they provide important documentation negotiating new agreements. Strict follow-up on partners’ performance not only raises the level of service for the customers, but it can dramatically reduce the operational expenses.