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eoSight Customer Analytics

Network, Service and Customer Analytics


How can you ensure subscribers get the best possible experience while keeping operational costs minimized?

Operators have one key task, which is to ensure that each customer has the best experience. Network monitoring and troubleshooting tools assure the network and enable drilldown for individual problems but don't look at the wider customer experience issues.

To gather this customer experience data, which is a vast volume of data and records, you need to have a smart collection and processing, smart storage tailored to OpEx requirements, and speed to generate real-time actionable insights.

With new technologies coming online like 5G, with huge expansions happening in IoT, operators need visibility into the experience for all subscriptions and the flexibility to support use cases in multiple domains. Out of insight comes actions which can used to improve the experience for all subscribers.

Key Benefits

Make improvements to the network driven by customer experience for improved subscriber satisfaction and reductions in churn

eoSight™ is a multidimensional data-driven smart view of your customers, network, applications, and devices. It is designed to handle huge volumes of records and data in a cost-effective manner for large and small service providers and to put control of those OpEx costs in their hands. Operational and business focussed use cases are supported, enhanced with external data, and include customer experience management, service quality, and customer lifetime value. In-memory analytics ensure speedy responses with predictive analytics supporting trend prediction.

Customers Experience Improved
Real-time detection of customer affecting problems helping reduce troubleshooting time and reducing mean time to resolution for common issues

Optimized OpEx Experience
Confidently handle big data in the most cost-effective way while still garnering insight into all customers and using in-memory analytics for speedy queries

Futureproofed Investment
Seamless across all technologies, including physical and virtualized, with the ability to drill in, enrich, and then extract valuable insights across 5G, IoT, VoLTE, VIP, Corporates & Care

Key Features

In-memory Analytics
Datacubes produced in-memory for speedy analytics and high impact visualisations

All Subscribers, All Technologies in Real-time
Real-time identification of subscriber experience for all services from 2G to 5G, IoT to Smart Cities.

Smart Multi-dimensional Subscriber Insight
360⁰ view of subscriber data across all services with easy data exploration and drill down to supporting troubleshooting applications.

Extensible Use Case Capabilities
Import and blend data with subscriber insights for expansive additional use cases including VIP Care, Corporates Reporting, IOT, and Marketing Analytics