How can you ensure subscribers get the best possible experience while keeping operational costs minimized?
Operators have one key task, which is to ensure that each customer has the best experience. Network monitoring and troubleshooting tools assure the network and enable drilldown for individual problems but don't look at the wider customer experience issues.
To gather this customer experience data, which is a vast volume of data and records, you need to have a smart collection and processing, smart storage tailored to OpEx requirements, and speed to generate real-time actionable insights.
With new technologies coming online like 5G, with huge expansions happening in IoT, operators need visibility into the experience for all subscriptions and the flexibility to support use cases in multiple domains. Out of insight comes actions which can used to improve the experience for all subscribers.