Increased focus from Mobile Operators on subscribers perceived quality experience
Anritsu A/S, a global provider of Operations Support Systems (OSS) for advanced and converged networks, announced today that they has been selected by leading multi-national European operator to deliver solutions managing the perceived customer experience.
Copenhagen, Denmark, February 2nd 2010: Anritsu A/S, a global provider of Operations Support Systems (OSS) for advanced and converged networks, announced today that they has been selected by leading multi-national European operator to deliver solutions managing the perceived customer experience.
The sold solutions include eoPath Commit and eoPath Device, which focuses on the actual perceived customer experience. EoPath Commit has a focus on the most important enterprise customers and their delivered service levels, and eoPath Device focuses at the issues relating to end-users handset experience. The two solutions will enable the multi-national operator to monitor and troubleshoot the experience end-customers are really experiencing, as opposed to solutions only focusing on the network quality.
“The eoPath product suite we launched earlier this year has been received very well in the market. The solutions that focuses at the subscribers perceived quality, are getting a stronger and stronger focus from our global customers, and with our experience from the traditional network monitoring and troubleshooting solutions, we are in a strong position” says Neil Tomlinson, Marketing Director Anritsu. “With the increased pressure on operators to find a viable business model as a superior service provider, and not just a bit-pipe provider, we are happy to help our customers to become truly focussed at the service quality their subscribers actually experience”.
About Anritsu Corporation
Anritsu Corporation (www.anritsu.com) has been a provider of innovative communications solutions for more than 110 years. The company's solution portfolio includes test and measurement solutions and service assurance solutions that address the technology lifecycle from R&D and lab testing, to operational support systems for in-service network monitoring and service assurance. The test and measurement solutions include wireless, optical, microwave/RF and digital instruments that can be used during R&D, manufacturing, installation, and maintenance. Anritsu also provides precision microwave/RF components, optical devices, and high-speed devices for embedment into communication products and systems.
Anritsu’s award winning service assurance solutions offer an integrated portfolio of applications combining network monitoring and optimization with a unique suite of service intelligence solutions for service and customer experience management. As a long-time leader in 3G solutions, Anritsu is committed to supporting the delivery of next-generation networks, addressing emerging technologies such as LTE, HSPA Evolution, MIMO, WiMAX and high-speed optical and IP networks. Anritsu sells in more than 90 countries worldwide with approximately 4,000 employees
For more information contact
Anritsu Service Assurance Division, Global Marketing and Product Management Director
Tel: +45 72 11 22 00
Fax: +45 72 11 2210