eoLive is the latest generation real-time customer experience dashboard solution that turns data into real-time actionable intelligence about customer experience by alerting on issues that can impact services along with the number of customers impacted by any issue. eoLive provides real-time actionable intelligence to many groups including NOC/SOC, operations and engineering and gives instant prioritization for people constantly in information overload.
- NOC/SOC tool
- Proactive monitoring of customer impacting issues
- Minimize network and service downtime and increase customer satisfaction
The Importance of Service Assurance Solution in Today’s Subscriber Focused Ecosystem
Service Assurance means maintaining the service; timely response to and resolution of customer or network triggered problems, tracking, reporting, managing and taking action to improve performance for all aspects of a service. As a macro activity, service assurance includes many tasks:
- Fault management
- Root cause analysis
- Performance monitoring and alarming
- Traffic trending
- Congestion control
Key new features, including mapping support that shows where problems are occurring and displays the number of subscribers impacted by any problem, gives instant prioritization of problems.
Key Target Users
- Customer Care Teams
- Network Operations