Managed Services provide customers with the operational assistance to run their business. Experienced resources will be of assistance in the day-to-day operation, enabling operators to focus on using the MasterClaw system without having to spend time on maintaining it. Managed Services will act as the central point of contact between MasterClaw users and the various company departments that maintain and administer the telecom network in general. If a network change requires an update in the MasterClaw configuration, Managed Services will handle the required implementation and coordinate with the departments involved. Potential bottlenecks will be highlighted before they occur to ensure an ongoing high availability and top performance of the system.
Managed Services include a reporting tool that provides an overview of Key Performance Indicators (KPIs) previously agreed upon, and are reviewed on a regular basis.
Please feel free to send us an e-mail if you would like to find out more about Managed Services.
United Kingdom
