VIP and SLA Monitoring

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eoPath Commit

To put you in better and easier control of the service quality you deliver to your key accounts and VIP customers, Anritsu has developed eoPath Commit – an application that gives you two things:

• A close to real-time view of how your customers experience your services
• A service level agreement view, giving you an instant overview of service quality in relation to the service objectives defined in each customer’s SLA

eoPath Commit is unique in showing you the true customer experience as a single, powerful indicator thanks to its ability to model a number of network and service indicators. Due to the fact that you are alerted in almost real-time, your service operations can take actions to minimize any threats to the service and avoid a possible SLA violation.

Reliable Customer Experience Indicators	Understand the true customer experience in one single powerful indicator.
Reduce SLA violations by close monitoring	Service Level Agreements (SLAs) give the credibility needed to keep the service quality promise and to differentiate with respect to competition. One single powerful SLA indicator and automated reporting makes your SLA monitoring a breeze.
Increase your focus on Key Accounts and VIPs	The intuitive web based user interface with dedicated Customer Experience and SLA views for key account managers and other non-technical staff, enables you to monitor whether any VIP individual is experiencing a low quality of service.
Easy SLA management	Associate customers with configurable service profiles such as “Gold HTTP” or automate SLA reporting with scheduled report generation. User-friendly and easy access for non-technical staff increases the return on investment.

Solution Overviews

eoPath Commit