Enterprise Centric Service Assurance

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eoPath Enterprise

eoPath Enterprise puts key information in the hands of managers, by harnessing powerful analytical tools - almost in real-time - that monitor and manage the way enterprises experience your network services. This allows you to ensure that enterprise customers and VIPs get the service they need.

To offer an effective range of quality services, enterprises cannot be treated as monolith organizations made up of users with identical needs and user behaviour. That is why eoPath Enterprise makes it possible to aggregate data and reporting on three levels: enterprise level, sub-groups/locations, and individual users. This enables you to optimize your dealings with individual user groups, such as senior management, sales, and service personnel that travel frequently. eoPath Enterprise even enables you to monitor and manage individual users.

Detect, analyze and solve at enterprise level	eoPath Enterprise allows network/service operations to detect problems, assess impacted enterprise customers, and localize and solve problems by analyzing root causes.
Get the full picture	Understanding the way enterprise customers use services is a prerequisite for creating successful service offers. While marketing departments are able to extract valuable information from billing and CRM systems, only network signalling information can provide the full picture of the service usage.
Categorize your enterprise customers	The analytical capabilities of eoPath Enterprise include the possibility to categorize enterprises based on their location, size, industry, or any other attribute relevant to your analysis.
Combine service usage statistics with CRM data	To fully unleash the capabilities of the application, eoPath Enterprise provides interfaces that can be used to integration with CRM systems. In practical terms, this means that Marketing Analysis staff can combine the service usage statistics seamlessly with enterprise characteristics available in the CRM system.
Monitor and report as you prefer	Your enterprise customers cannot be treated as monolith organizations made up by users with identical needs and user behavior. eoPath Enterprise supports a hierarchical modeling of enterprise customers, allowing for monitoring and reporting on enterprise, departmental, and individual level.