Device Centric Service Intelligence
eoPath Device
A user's service perception is the sum of often very complex value chains. It is no longer enough to optimize the central network components without considering the device aspect. eoPath Device is a device-centric Service Intelligence application that allows wireless service providers understand service performance characteristics, and ensures seamless service operation across device platforms.
eoPath Device also provides intelligence about the devices used by own users and roaming users. The Device Tracker enables marketing and product management to gain an understanding of the devices used, and track subsidized handsets.
Helps 3G service providers to manage increased device complexity and openness
Device centric service intelligence provides marketing and product management with important
intelligence on service usage per device type
Pinpoints specific service – device interoperability issues and enables proactive resolution
Provides vital intelligence for device vendor management
Offers intelligence on what devices your subscribers are actually using
| Which devices are the most popular? | eoPath provides general intelligence about the device population used by both own users and roaming users. This enables Marketing and Product Management to get an understanding of what devices users actually use. |
| Improve your customer care | eoPath Device provides important support during troubleshooting activities and customer complaint management, where it is central to know what device a user has been using, to be able to understand the root-cause of a particular problem. |
| Ensure an up-to-date device population | eoPath enables you to push handset configuration and firm ware version updates to your customers, which increases customer experience. |
Increase your service intelligence
| eoPath provides valuable intelligence about the service usage across different device models for marketing and product management personnel. The application can be used to identify whether specific devices drive particular service usages or cause problems, which constitutes important information to the business analytical process. |
Device vendor management
| With detailed performance information about your device population, you are able to manage your vendors more effectively. |
Solution Overviews
eoPath Device
United Kingdom
